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GRI table

Strategy and Analysis


A statement from the most senior decision-maker
of the organization about the relevance of sustainability
to the organization and the organization’s strategy
for addressing sustainability


A description of key impacts, risks, and opportunities

Organizational Profile


The name of the organization


The primary brands, products, and services


The location of the organization’s headquarters


The number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant
to the sustainability topics covered in the report


The nature of ownership and legal form


The markets served (including geographic breakdown,
sectors served, and types of customers and beneficiaries)


The scale of the organization


The total number of employees by employment contract
and gender, the total number of permanent employees
by employment type and gender, the total workforce
by employees and supervised workers and by gender,
the total workforce by region and gender


Attachment A.
Social Data


The percentage of total employees covered by collective bargaining agreements




The organization’s supply chain

We want our relations with suppliers and business partners to be based on transparent principles and mutual obligation to abide by ethical standards. We want to build good and long-term relations with our suppliers.

Supplier Assessment

We take active part in the implementation of the Orange Group’s global supplier assessment programme, QREDIC. The results of the assessment are used in a process of negotiations and selection of suppliers on the global level, e.g. for subscriber devices or network equipment purchases. A definitely negative assessment with respect to compliance with ethical and environmental standards disqualifies the supplier.

On the global level, Orange has also joined the Joint Audit Cooperation (JAC) with other operators. The initiative aims at ensuring compliance with ethical, environmental and health & safety standards as well as ban on child labour across common suppliers.
In 2016, a total of 69 audits were conducted within the JAC framework.

Local suppliers are required to comply with the compliance clause, which is included in agreements with our company.
The clause includes an obligation to comply with ethical and responsible conduct rules, particularly concerning human rights, environmental protection, sustainable development and anti-corruption. In addition, the anti-corruption clause is included
in all purchase agreements.

Building long-standing relations with suppliers

In 2016, we co-operated with 4,500 suppliers in Poland, mainly, by value of purchases, subscriber and network equipment suppliers, network contractors, IT equipment suppliers, personnel outsourcing agencies and media houses. We strive to build
our relations with suppliers on the basis of long-term contracts providing for transparent terms of co-operation. Over 97.9%
of purchases (by value) are effected under long-term agreements. We gradually work on effecting all payments to suppliers
in due time. The timely payment rate is 89% (up 3 pp. vs. 2015). The standard term of payment to suppliers is up to 30 days.

Transparent supplier selection process

We follow a competitive and open procurement policy, which provides for direct electronic placement of orders with suppliers. Currently, over 80% of orders (by volume) are placed in the electronic form. Suppliers who want to co-operate with Orange can register in a database of potential suppliers and thus participate in the procurement processes initiated by Orange.

Transparency of the supplier selection process is ensured by the Procurement Process Code. It is a set of rules, which should be followed by all procurement organisation employees in their direct and indirect contacts with suppliers. The Code includes procurement procedures which transparently regulate supplier selection, contracting and confidentiality.

In 2016, we held training for the purchase organisation employees in corporate social responsibility in the procurement process.


Any significant changes during the reporting period
regarding the organization’s size, structure, ownership,
or its supply chain

No significant changes
in reporting.


The list externally developed economic, environmental
and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Alliance for Child Safety On-line (, Global Compact (, Partnership for Environment (


The list memberships of associations (such as industry
associations) and national or international advocacy

Domestic organisations: - Employers of the Republic of Poland - Polish Confederation Lewiatan - The Polish Chamber
of Information Technology and Telecommunications - French-Polish Chamber of Commerce - American Chamber of Commerce - Responsible Business Forum - Business Centre Club - Foundation for the Development of Radiocommunications and Multimedia Technologies - Association of Stock-Exchange Issuers

Foreign organisations: - Baltic Sea Cable Maintenance Agreement (BSCMA) - Civil Communications Planning Committee North Atlantic Treaty Organization (CCPC NATO) - Clearcom - European Network Planning Meeting (ENPM) - European Telecommunications Network Operators' Association (ETNO) - Forum for International Irregular Network Access (FIINA) - Global Compact
- Global Settlements Carrier Group (GSCG) - Global Signaling and Inter-working Forum - International Cable Protection Committee (ICPC) - International Inbound Services Forum (IISF) - International Telecommunication Union (ITU) - RIPE Network Coordination Centre (RIPE NCC) - TeleManagement Forum (TM Forum) - Forum of Incidents Response and Secutiry Teams (FIRST) – One Stop Shopping/Inter – Carrier Data Services Forum - GSM Association (GSMA) - European Internet Exchange Association (Euro-IX) ), Trans-European Research and Education Networking Association (TERENA)

Identified Material Aspects and Boundaries


List all entities included in the organization’s consolidated financial statements or equivalent documents


Explain the process for defining the report content
and the Aspect Boundaries


List all the material Aspects identified in the process
for defining report content


For each material Aspect, report the Aspect Boundary within the organization


For each material Aspect, report the Aspect Boundary
outside the organization


The effect of any restatements of information provided
in previous reports, and the reasons for such restatements.

There were no restatements of information in previous reports.


The significant changes from previous reporting periods
in the Scope and Aspect Boundaries

No significant changes

Stakeholder Engagement


Provide a list of stakeholder groups engaged
by the organization


Report the basis for identification and selection
of stakeholders with whom to engage


Report the organization’s approach to stakeholder
engagement, including frequency of engagement by type and bystakeholder group, and an indication of whether any of the engagement was undertaken specifically as part
of the reportpreparation process


Report key topics and concerns that have been raised through stakeholder engagement, and how the organization hasresponded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised eachof the key topics and concerns

Report Profile


Period (such as fiscal or calendar year) for information


Date of most recent previous report (if any)


Reporting cycle (such as annual, biennial)


Provide the contact point for questions regarding the report or its contents


Report the GRI Content Index


Report the organization’s policy and current practice
with regard to seeking external assurance for the report.



The governance structure of the organization, including committees of the highest governance body. Identify
anycommittees responsible for decision-making
on economic, environmental and social impacts.


The highest governance body’s role in reviewing
the effectiveness of the organization’s risk management
processes foreconomic, environmental and social topics.


The frequency of the highest governance body’s review
of economic, environmental and social impacts, risks,

Ethics and Integrity


The organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.


The internal and external mechanisms for seeking advice
on ethical and lawful behavior, and matters related
to organizational integrity, such as helplines or advice lines.


The internal and external mechanisms for reporting
concerns about unethical or unlawful behavior, and matters relatedto organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.


Aspect: Economic Performance


DMA: Economic Performance


Direct economic value generated and distributed

In 2016, Orange Polska donated a total of PLN 13.31m for social initiatives. For Information about sponsoring policy see
the Management Board's Report 2016, p.

Aspect: Market Presence

DMA: Market Presence

G4 - EC5

Ratios of standard entry level wage compared to local
minimum wage at significant locations of operation

147% *

* For Orange Polska alone

Aspect: Indirect Economic Impacts

DMA: Indirect Economic Impacts


Development and impact of infrastructure investments
and services supported


Significant indirect economic impacts, including the extent of impacts



Aspect: Materials

DMA: Materials


Materials used by weight or volume

B. Environmental Data

Aspect: Energy

DMA: Energy


Energy consumption within the organization

B. Environmental Data


Reduction of energy consumption

B. Environmental Data


Reductions in energy requirements of products and services

Aspect: Emissions

DMA: Emissions


Energy indirect greenhouse gas (GHG) emissions

B. Environmental Data


Reduction of greenhouse gas (GHG) emissions

Aspect: Effluents and Waste

DMA: Effluents and Waste


Total weight of waste by type and disposal method

B. Environmental Data

Aspect: Products and Services


Extent of impact mitigation of environmental impacts
of products and services


Percentage of products sold and their packaging materials that are reclaimed by category

Aspect: Compliance

DMA: Compliance


Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

No fines for non-compliance with environmental laws and regulations were imposed in 2016.

Aspect: Environmental Grievance Mechanisms

DMA: Environmental Grievance Mechanism


Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance

In 2016 no complaints about environmental impact were received by Orange Polska.




Aspect: Employment

DMA: Employment


Total number and rates of new employee hires
and employee turnover by age group, gender, and region

A. Social Data


Benefits provided to full-time employees that are not
provided to temporary or part-time employees,
by significant locations of operation

Orange Polska ensures safe and friendly working conditions for its employees:
• Orange Polska employees are offered broad medical services at Lux Med Group and CM LIM clinics and partner medical

• Orange Polska’s employees are eligible for participation in the Employee Retirement Plan.

• Orange Polska has the Company Social Benefits Fund as a means of social welfare addressed to employees and retired
employees in need.

• Employees can use the Central Housing/Welfare/Sports, Tourism and Culture Funds.
• If the company’s aid is insufficient, Orange Polska’s employees are eligible for assistance by the Orange Foundation under
the ‘Support One Another’ programme.

• Orange Polska’s employees and their families are offered discounts by the company’s partners as well as discounts for Orange products and services in the ‘Offer for You’ programme.

• Employees are also eligible for financing of sports, tourist and cultural events from the Central Sports, Tourism and Culture Fund They can also use FitProfit cards.

Both full-time and part-time employees are eligible for all the aforementioned benefits. Employees working under a fixed-term employment contract are eligible for health care and promotional offers, but are not eligible for benefits that require long-term commitments, such as the Central Welfare Fund or the Employee Retirement Plan.

Aspect: Occupational Health and Safety


DMA: Occupational Health and Safety


Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs



Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

A. Social Data


Workers with high incidence or high risk of diseases related to their occupation

There are no positions involving high incidence or high risk of occupation-related diseases.


Health and safety topics covered in formal agreements
with trade unions

Health and safety topics have been covered in the Group Collective Labour Agreement.

Aspect: Training and Education


DMA:Training and Education


Average hours of training per year per employee by gender, and by employee category

A. Social Data


Percentage of employees receiving regular performance
and career development reviews, by gender and by employee category

Aspect: Equal Remuneration for Women and Men

DMA: Equal Remuneration for Women and Men


Ratio of basic salary and remuneration of women to men
by employee category, by significant locations of operation

A. Social Data



Aspect: Investment

DMA: Investment (as related to human rights)


Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

In 2016, a total of 280 of Orange Polska’s employees, or 1.82% of the total workforce, completed ethical training: “Orange ethics: do you know how to act?” (241 hrs), which included information of human rights policies.

Aspect: Non-discrimination


DMA: Non-discrimination


Total number of incidents of discrimination and corrective actions

No such incidents were reported
to the Ethics
in 2016.

Aspect: Child Labor



Operations and suppliers identified as having significant
risk for incidents of child labor, and measures taken
to contribute to the effective abolition of child labor

No such risk was identified.

Aspect: Human Rights Grievance Mechanisms


Number of grievances about human rights impacts filed,
addressed, and resolved through formal grievance

No human rights greviances were filed.


Aspect: Local Communities


DMA: Local Communities


Operations with significant actual or potential negative
impacts on local communities

In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting
security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding
potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies, we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves. The portal has been also translated to Polish and it is available at

Aspect: Anti-corruption


DMA: Anti-corruption


Communication and training on anti-corruption policies
and procedures

A total of 1,022 employees of Orange Polska completed anti-corruption training in 2016.

Aspect: Public Policy


DMA: Public Policy


Total value of political contributions by country
and recipient/beneficiary

The company does not finance political parties, politicians or related institutions. Any departures from this rule require specific consent in line with the obligation referred to in the Chapters 8 and 9 of the Orange Polska Anti-corruption Guidelines. In the period from 1 January to 31 December 2016, no consent for financial contributions to political parties or organisations and no consent for offering or granting donations to public officers were granted under Chapters 8 and 9 of the Guidelines.

Aspect: Anti-competitive Behavior


DMA:Anti-competitive Behavior


Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

No legal actions for anti-competitive behaviour or anti-trust or monopoly practices were instituted against Orange Polska in 2016.

Aspect: Compliance


DMA: Compliance


Monetary value of significant fines and total number
of non-monetary sanctions for non-compliance with laws
and regulations

No fines were imposed or final and binding rulings concerning significant fines were made in 2016.



Aspect: Customer Health and Safety


DMA: Customer Health and Safety


Percentage of significant product and service categories
for which health and safety impacts are assessed
for improvement


All mobile phones in Orange Polska’s portfolio meet the emission standards specified by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). We ensure they are thoroughly tested and the safety of their use is verified in the process of examining their conformity with essential requirements. All mobile devices in Orange Polska’s portfolio are safe for users’ health and are accompanied by information on the Specific Absorption Rate (SAR), which is always lower than the official limits (below 2 W/kg). SAR for mobile phones refers to the maximum level of radio waves that the user can be exposed to during a call. SAR values can be found in the user manual (technical specifications), which is provided by the manufacturer, or in handset descriptions at

Base stations

Orange Polska uses proven wireless communication technologies that are safe to all users. The company complies with all European and, much stricter, Polish standards regarding electromagnetic field (EMF) emissions. EMF exposure around all of our base transceiver stations (BTSs) and broadcasting stations does not exceed the limit set forth in Polish regulations, that is 0.1 W/m2 in areas accessible to the public.

We comply with All the strictest standards on EMF values around all our base and broadcasting stations. As a result of technical efforts related to protection against EMF emissions by BTSs of radio communication facilities developed or operated on our networks, we can ensure compliance with the standards specified in the Regulation of the Minister of Environment regarding permissible EMF values in the environment and methods of verification thereof (Journal of Law No. 192 of 2003, item 1882/83).

This is ensured through the following:

• Development of the relevant estimates of EMF impact on the environment at the planning stage of BTS construction or modernisation projects;

• EMF measurements vs. permissible limits, which are subsequently reported to the environmental protection bodies, which decide whether to carry out public consultation or not (public consultation and dialogue concerning network facilities are carried out as part of administrative proceedings and initiated and supervised by the relevant government agencies).


Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety
impacts of products and services during their life cycle,
by type of outcomes

No incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle were reported in 2016.

Aspect: Product and Service Labeling

DMA: Product and Service Labeling


Type of product and service information required by the
organization’s procedures for product and service information and labeling, and percentage of significant product and
service categories subject to suchinformation requirements

All products in Orange Polska’s portfolio have the relevant labelling, namely:

- name and address of the manufacturer and operation manual in Polish;

- CE marking pursuant to the Regulation of the Minister of Infrastructure of 15 April 2004 on the assessment of compliance
of telecommunication terminal devices to be connected to public network terminating segments and radio devices with
the essential requirements and on marking thereof;

- the ‘basket’ icon pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment;

- Declaration of Conformity (DoC) pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006;

- Specific Absorption Rate (SAR) information pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006.


Total number of incidents of non-compliance with
regulations and voluntary codes concerning product
and service information and labeling, by type of outcomes

No incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling were reported in 2016.


Results of surveys measuring customer satisfaction

Aspect: Marketing Communications

DMA: Marketing Communications


Total number of incidents of non-compliance with
regulations and voluntary codes concerning marketing
communications, including advertising, promotion,
and sponsorship, by type of outcomes

No fines were imposed on Orange Polska for non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, in 2016. In 2016, the Advertising Ethics Committee decided that one of our advertisements violated the Advertising Code of Ethics; the advertisement was changed or withdrawn.

Aspect: Customer Privacy

DMA: Aspect: Customer Privacy


Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Our customers filed 22 complaints with the Inspector General for Personal Data Protection (GIODO) in 2016. All GIODO’s decisions made with respect to these complaints in the reported period confirmed the compliance of personal data processing by Orange Polska with the relevant requirements. No fines were imposed on the company for breach of personal data protection regulations in 2016. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as the right to access and rectify their personal data.

Aspect: Compliance


Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

In 2016, the Office for Competition and Consumer Protection (UOKiK) imposed a fine of PLN 28.6 mn on the company.
Final and binding rulings were made with respect to two fines totalling PLN 8.9 mn.

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